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Benefits: The attached file contains a
simple, easy-to-use form designed to aid in the quick resolution of customer
service problems. It will help prevent customer problems from falling through
the cracks, provide for an orderly hand-off to someone who can address the
matter, and help you establish fool-proof procedures that ensure prompt action
is taken when a customer is unhappy with the products or services received. You
can quickly customize the form to reflect the work flow of your company.
File Description: The file contains a
one-page action form. The file is in rich text format (RTF) that is suitable for
use with most word processing programs used in the Windows environment.
 Customer
service action form
Special Features: The customer service
action form features the following:
- Easy-to-fill out format, including separate
fields for description of the problem, action taken, recommended next steps, and
routing.
- Quickly customizable to reflect your company's
products, services, and work flow.
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